Shipping & Delivery Policy
Thank you for shopping at Madestinee. This Shipping Policy explains the terms and conditions governing the shipment of our soft play equipment and children’s activity toys.
1. Order Processing Time
All orders are processed within 1–3 business days. Orders are not processed, dispatched, or delivered on weekends or public holidays.
If we experience a high volume of orders or if an item requires bespoke manufacturing, dispatch may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email at [SUPPORT EMAIL: contact@madestinee.fr].
2. Delivery Destinations & Estimates
Madestinee ships to addresses across the UK, France, and Europe.
- Standard Courier Delivery: 3–7 business days from dispatch.
- Express Delivery items: 1–2 business days from dispatch (where marked).
- Bulky / Pallet Shipments: 5–10 business days for large modular soft play structures.
3. Shipping Rates
Shipping charges for your order are calculated and displayed at checkout before you complete your purchase. Free shipping promotions apply where stated on the product page or announcement bar.
4. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has been dispatched. The tracking number will become active within 24 hours.
5. Damages & Failed Deliveries
If you receive your order damaged or if an item is missing, please contact us within 48 hours of delivery at contact@madestinee.fr with your order number and photos of the damaged parcel/product. Please retain all packaging materials and damaged goods before filing a claim.
6. Contact Information
If you have any questions regarding our Shipping Policy, please contact our team at contact@madestinee.fr.