Frequently Asked Questions
Q: What materials are Madestinee soft play sets made from?
Our soft play sets are made from certified high-density, high-resilience T21/T25 polyurethane foam that retains its shape under active play. The covers are crafted from premium phthalate-free, BPA-free wipe-clean faux leather or soft boucle fabric.
Q: How do I clean and maintain soft play equipment?
Cleaning is simple! Wipe surfaces using a damp cloth and mild, soapy water. Avoid abrasive chemicals, alcohol-based solvents, or harsh scouring pads. For removable fabric covers, follow the gentle wash care instructions on the label.
Q: What age group is this equipment suitable for?
Our soft play sets, ball pools, and rockers are generally designed for toddlers and children aged 6 months to 6 years. Adult supervision is always recommended during play.
Q: How long does delivery take?
Standard delivery typically takes 3–7 business days from dispatch. Tracked shipping details are emailed to you as soon as your parcel leaves our fulfillment centre.
Q: Can I return an item if I change my mind?
Yes, we offer a 14-day return window on unused products in their original packaging. Please see our Returns & Refund Policy for instructions.